Frequently Asked Questions

1. I need to open an account, how do I do it?

You can open an account by e-mailing us.

2. How do I send my jobs?

ENRICH Client Portal, E-mail or FTP. For customers who plan to send more than 50 jobs a month, free FTP space is provided at ENRICH.

3. Could you send me your price list through e-mail?

Certainly yes. To receive our updated price list, e-mail a request to info@enrichdigitizing.com.

4. What are your standard turnaround times?

Our rush turnaround time is 2-4 hours. Standard turnaround time is up to 24 hours. Rest assured, we are equipped to deliver rush jobs. Just type ‘Rush’ in the subject line and we will return the artwork based on your exact requirement.

5. When do I get the invoice?

You could choose weekly, fortnightly, or monthly invoice options.

6. What are your payment options?

ENRICH offers convenient payment options including PayPal, Wire Transfer.

7. What if I am not satisfied with my order?

Do not pay.

8. What file formats can you accept?

Digitizing: We prefer .jpg format, but we accept the following: .jpeg, .zip, .eps, .pdf, .bmp, .ai, .gif, .tif with a size limit of 10 MB.

9. What file formats do you support?

We support all file formats that are required for the custom design industry. Please ask us.

10.How will I get my orders back?

You will be notified via e-mail that your job had been completed. Files could be sent back to the customer through Enrich VIS Portal, E-mail or FTP.

10. How do I request a quote?

You can click on Order in the main menu. We do not charge for providing quotes, the estimates will be sent to you by email as quickly as possible.

11. How much do you charge per design?

Our pricing for Digitizing is based on every 1000 stitches.
For special pricing: High-volume, more than 10 jobs per day per customer. We also offer flat pricing and good discounts based on the volumes.

12. Why should I Outsource?

We have a faster turnaround times and all of our products could be delivered within 12-24 hours, and 48 hours for complex designs as an exceptional.
We take up overflow work or complicated artwork that requires too much time and creativity to complete.
We use all the updated genuine licensed software's.
We have a group of highly experienced designers and creative artists to deliver a meaningful project for you.
40-50% of savings from your current production costs.
24/6 service even during all American and Indian holidays.
Assurance on consistent accuracy/quality, turnaround time, e-mail or phone calls responses, and prompt technical support from Enrich throughout.
Clear payment terms.
No charges for rework/edits, if it is Enrich's error.

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